7. Tonkean Foundations - Item Interfaces

Custom item interfaces allow you to build unique, specialized views of the requests (items) in a given module, enabling the sharing of relevant information with the people involved in your business process. Item interfaces can also act as forms to gather key information using dynamic form flows. That is, interfaces can both display and collect information from users, providing a flexible and powerful tool for your processes.

In many business processes, there are stakeholders who participate in only a portion of the larger process or are interested in only a few key data points. For example, if your module automates a legal intake process, the requester may want to see the status of the request and who's assigned to it, while the attorney fulfilling the request needs to see who's responsible for approving and how much time remains in their SLA. In both cases, each user can benefit from seeing only the information that's relevant to them and their role in the process. You can realize this benefit by creating a custom interface for each of these users.

In addition to displaying important information for a business request, you can also use custom item interfaces to build a dynamic form experience, allowing you to gather important information to initiate or continue a workflow. Custom item interfaces are the recommended way to build intake experiences for your internal requesters because of their responsiveness, simplicity, and dynamic behavior.